1. Pick one painful outcome to sell
Do not sell software. Sell one result: getting happy patients to leave Google reviews after their appointment. Office managers know their review count and how it compares to the practice down the street. Write your promise in one line, such as: "We text your patients after each visit and ask for a Google review, and we handle the replies to bad ones."
2. Find practices with a visible review gap
Search Google Maps for "dentist" plus a mid-sized town and note practices with a 4.0 to 4.4 rating or fewer than 60 reviews while a nearby competitor has 300. That gap is your opening line. Make a list of 40 practices in one afternoon, with the office manager's name from the website or LinkedIn.
3. Reach the office manager, not the dentist
The practice manager or office manager usually owns patient communication and reviews. Call the front desk at a quiet time, around 2pm on a Tuesday to Thursday, and ask for them by name. You can also find practice managers in groups like Dental Office Managers on Facebook and Dentaltown forums, but read the rules before posting and offer help, not a pitch.
4. Offer a paid founding pilot
Price it so the office manager can approve it without a partner meeting. Offer a 60-day founding pilot at $99 per month, with the first month charged up front, and promise to lock that price for a year once the tool is finished. Tell them plainly it is early and that you will run part of it by hand while you build.
5. Use exact words to ask for payment
Say it once, clearly, and then stop talking. Example: "You have 48 reviews and the practice on Main Street has 310. I will set up post-visit review requests for your patients this week and reply to your negative reviews for you. It is $99 a month, first month today, and you can cancel anytime. Should I send the invoice to you or to Dr. Patel?"
6. Deliver by hand while you build
After they pay, ask for a daily export of completed appointments from their practice software, such as Dentrix or Open Dental, or just a spreadsheet of names and phone numbers. Send the review request texts yourself with a simple SMS tool and draft replies to any bad reviews for their approval. Check that patients have agreed to receive texts from the practice, and follow HIPAA: never mention treatment details in a message or a review reply.
7. Report results weekly and ask for a referral
Every Friday, send the office manager a three-line email: requests sent, new reviews, current rating. When the count goes up, ask: "Do you know another office manager who would want the same thing at the founding price?" Office managers know each other through study clubs and local dental societies.
8. Repeat daily with a simple routine
Make 15 calls or messages a day from your list and track who answered, who heard the offer and who paid. Expect most to say no, and treat each no as practice for your pitch. Hulby, an AI cofounder, runs this kind of daily outreach and follow-up routine alongside a founder.
Mistakes to skip
- Offering a free trial instead of charging for the first month.
- Pitching the dentist cold instead of the office manager who handles reviews.
- Explaining features instead of naming their review gap against a competitor.
- Mentioning patient treatment details in review replies, which can break HIPAA.
Want this done for your review management tool for dentists, every day?
Hulby finds the people asking for what you built, writes every reply and email, and keeps you on it until they pay. Free to start.
Find my first customersQuestions
Will a practice really pay for something unfinished?
Yes, if they get the result now. They are paying for more reviews, not for polished software, and you deliver that by hand.
What should I charge the first customer?
Around $99 per month for a founding pilot, paid up front. It is low enough for an office manager to approve and high enough to prove the need is real.
Should I give the first one away for free?
No. Free users rarely give honest feedback or stay. A small payment tells you the problem matters to them.
What if they ask for features I do not have?
Write the request down, say you will look at it for the next version, and steer back to the review result you promised.