The chat assistant on your site
Answers visitors from what your site says, and passes the rest to you.
The assistant is a small chat button on your site. It answers questions using only what your site says (prices, delivery, opening times) and never makes things up. When it cannot answer, it offers to take the visitor's email so you can reply yourself; those questions arrive in Customers.
You can switch it off or change its first line in Settings.
Still stuck? Write to us and a person answers.